Reservations Agent

Department:

Summary:

The Reservations Agent position will be in charge of providing a five star reservations experience for all calls to Half Moon Bay Golf Links and Mullins Bar and Grill. It is the primary duty of the Reservations Agent position to answer all calls, accurately book tee times, and provide guests with facility information. The Reservations position must have excellent communication and organizational skill sets. This is a high energy, high touch position that will require excellent people skills and the ability to work weekends, holidays, and extended days when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following:

  • Engaging all guests at Half Moon Bay Golf Links utilizing the cornerstones of our Five Star Standards hospitality program; Warm Welcome, Genuine Engagement, Anticipation & Delivery, Recovery & Empowerment, and a Fond Farewell
  • Provide a 5-star experience answering phones
  • Promote all services provided by HMBGL to include Mullins Bar & Grill, merchandise sales in the golf shop, golf lessons, tournaments, tee times, and caddy services
  • Manage the daily flow of phone calls

 

KNOWLEDGE AND SKILLS:

  • Excellent soft skills/people skills
  • Excellent communication & organizational skills
  • Ability to demonstrate excellence in guest service
  • Basic computer skills and knowledge of Microsoft Word and Excel
  • Ability to be a team player

 

SECONDARY RESPONSIBILITIES:

  • Administrative duties when necessary
  • Assists other departments when necessary

 

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE, SKILL & ABILITY REQUIREMENTS:

  • High School diploma or equivalent
  • Must be computer literate and familiar with excel and word
  • 2-years of experience working in the hospitality industry preferred
  • Must be able to work weekends and holidays

 

SUPERVISION:

  • It is inevitable that other duties will arise from time to time. This is not a necessarily exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position.  While this is intended to be an accurate reflection of the proposed position, management reserves the right to revise the job or require that other or different tasks are performed when circumstances require.  Annually, performance standards will be reviewed and updated to reflect the acceptable standard of performance for critical tasks required by this position.

 


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